Return & Refund Policy

Thank you for shopping at maccosmetics. We value your satisfaction and strive to provide high-quality products and service. Please read our Return & Refund Policy carefully before making a purchase.

Order Processing and Shipping Time

Orders are typically processed within 1-2 business days. Shipping times range from 5-10 business days depending on your location and shipping method selected at checkout.

Return Eligibility

You may return most new, unused items within 30 calendar days of delivery for a refund or exchange. To be eligible for a return, items must be in their original condition, unused, and with all original packaging and tags intact.

How to Initiate a Return

If you wish to return an item, please contact our customer service team within 30 days of receiving your order at trinhgiahuysf816@gmail.com with your order number and reason for return. We will provide instructions for returning your item.

Return Shipping Costs

Customers are responsible for paying return shipping costs unless the item received is defective, damaged, or incorrect. Return shipping fees are calculated individually and must be prepaid by the customer. We recommend using a trackable shipping service to ensure your returned item reaches us safely.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original payment method. Please note that shipping costs are non-refundable.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting our customer service team at trinhgiahuysf816@gmail.com. After 24 hours, the order may already be processed or shipped and can no longer be canceled.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us at trinhgiahuysf816@gmail.com. We are here to help!

Note: This policy applies only to purchases made through https://maccosstore.shop and is governed by United States law.